FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! We are able to cancel orders that have not shipped yet, and are not custom made or manufactured after receiving your order.
For items that are not custom-made or manufactured, you may exchange the product for a preferred style or return for a refund.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! if it's during our business hours, you could always call us. You can also reach us through Contact us with any questions, concerns, or feedback. We will be sure to get back to you within a few hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
You can also chat with us through our Chat. However, if we are not available, please be sure to leave a message. We will also get back to you within about a few hours Monday through Friday.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship worldwide. To inquire about a specific country and postage rates, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
For most orders within the United States, standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). For products that are manufactured or custom-made upon receiving your order, we do have the estimated time frames within each product page. However, you can always contact us if you have questions on how long it will take.
International shipping times depend on the products and destination (estimated at checkout).
If you would like to contact us about shipping times, we are here for you!
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
For more information, please see our Return policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).